Refund and Returns Policy
AMG Shipping Container Perth — Perth, Western Australia
At AMG Shipping Container Perth, we take great pride in the quality of our shipping containers and the standard of service we deliver to every customer across Perth and Western Australia. We understand that purchasing a shipping container is a significant investment, and we want you to feel completely confident every time you buy from us. This Refund and Returns Policy has been written in plain language to clearly explain your rights, our obligations, and the process for returning a product or requesting a refund should you ever need to do so. By purchasing from AMG Shipping Container Perth, you agree to the terms outlined in this policy.
This policy is written in accordance with the Australian Consumer Law (ACL), which forms part of the Competition and Consumer Act 2010, and applies to all purchases made through our website or directly with our sales team.
Your Rights Under Australian Consumer Law
Before we outline our own policy, it is important that you understand your rights as a consumer under Australian Consumer Law. These rights exist automatically and cannot be excluded, restricted, or modified by any business.
Under Australian Consumer Law, our containers come with automatic consumer guarantees that cannot be waived. This means that every product we sell must be of acceptable quality, meaning it must be safe, durable, and free from defects. It must be fit for the purpose for which it is commonly used and for any specific purpose you made known to us at the time of purchase. It must match the description, sample, or demonstration we provided to you. Where we have agreed to supply a container within a specific timeframe, it must be delivered within that timeframe.
If a product fails to meet any of these consumer guarantees, you are entitled to a remedy under Australian Consumer Law. For major failures, you are entitled to choose between a full refund or a replacement. For minor failures, we are entitled to choose to repair, replace, or refund the product at our discretion.
What We Consider a Major Failure
A major failure is one where the container has a problem that a reasonable consumer would not have bought it knowing about, or the container is significantly different from what was described or shown to you, or the container is substantially unfit for its intended purpose and cannot be made fit within a reasonable time, or the container is unsafe.
If your container has a major failure, you have the right to reject it and choose a full refund or a replacement of the same type and value. You also have the right to keep the container and seek compensation for any reduction in its value.
What We Consider a Minor Failure
A minor failure is a problem that can be fixed within a reasonable timeframe. Examples include surface rust on a non-structural area that was not disclosed at the time of purchase, a door seal that needs adjustment, or minor cosmetic damage that does not affect the structural integrity or intended use of the container.
For minor failures, AMG Shipping Container Perth will choose to repair the issue, offer a replacement of equivalent value, or provide a partial refund where appropriate. We will always aim to resolve minor issues promptly and professionally.
Change of Mind Returns
AMG Shipping Container Perth is not required by law to offer a refund or exchange if you simply change your mind after purchasing a container. However, because we value our customers and want to maintain a long-term relationship with everyone we do business with, we will consider change of mind return requests on a case by case basis, subject to the following conditions.
The return request must be made within 7 days of delivery or collection. The container must be in the exact same condition in which it was delivered or collected, with no modifications, alterations, paint, or markings added. The container must not have been used for storage, modification, or any other purpose. The customer is responsible for all costs associated with returning the container to our Perth depot, including transport and crane or machinery fees. A restocking fee of 15% of the original purchase price will be applied to all approved change of mind returns to cover administration, inspection, and remarketing costs.
Change of mind returns are not available for custom-built, modified, or specially ordered containers, as these are produced specifically to your requirements and cannot be resold as standard stock.
Conditions for All Returns
Regardless of the reason for your return, the following conditions apply to all return requests. You must contact us before arranging any return. Containers returned without prior authorisation from our team will not be accepted and will be returned to you at your expense. All returns must be accompanied by your original order number and proof of purchase. The container must be returned to our designated Perth depot using a licensed transport provider. We reserve the right to inspect the container upon return before processing any refund or replacement.
Damaged or Incorrect Items on Delivery
We take significant care in preparing every container before it leaves our depot. However, in the rare event that your container arrives with damage that was not disclosed at the time of sale, or if you receive the wrong container entirely, you must follow the steps below.
At the time of delivery, inspect your container thoroughly before signing any delivery documentation. If you notice any damage or discrepancy, note it clearly on the delivery docket before signing. Do not sign a clear delivery receipt if there is visible damage, as this may affect your ability to make a claim later. Take clear photographs of the damage or issue immediately and contact our team within 48 hours of delivery by emailing returns@amgshippingcontainerperth.com Include your order number, photographs, and a written description of the issue in your email. Our team will assess your claim and respond within two business days with a proposed resolution.
Damage that occurs after delivery, including damage caused during your unloading process or while the container is in your possession, is not covered under this policy.
Custom and Modified Containers
All custom-built and modified containers, including refrigerated containers, container cafes, container offices, pop-up shops, and any other container that has been structurally or cosmetically altered to your specifications, are non-refundable once production has commenced. This is because custom containers are built specifically to your approved design and cannot be resold in their modified form.
Before we begin any modification work, we will provide you with a written quote and a detailed scope of work for your approval. It is your responsibility to review and confirm all specifications before signing off. AMG Shipping Container Perth will not be held responsible for changes requested after production has commenced, and any amendments made mid-production may incur additional charges.
If a custom container has a genuine manufacturing defect or fails to match the agreed specifications in writing, this will be treated as a major or minor failure under Australian Consumer Law, and you will be entitled to the appropriate remedy.
Deposits and Cancellations
If you have paid a deposit to secure a container or a delivery slot, the following cancellation terms apply. If you cancel your order more than 14 days before the scheduled delivery or collection date, your deposit will be refunded in full, less a AUD $150 administration fee. If you cancel between 7 and 14 days before your scheduled date, 50% of your deposit will be refunded. If you cancel within 7 days of your scheduled delivery or collection date, your deposit is non-refundable, as we will have already committed transport resources and held the container exclusively for you. For custom container orders, deposits are non-refundable once production has commenced, regardless of the cancellation date.
How to Request a Refund or Return
To begin the refund or return process, please follow the steps below. First, contact our customer service team by emailing returns@amgshippingcontainerperth.com with your full name, order number, the reason for your return or refund request, and photographs where relevant. Our team will acknowledge your request within one business day and advise you of the next steps. If your return is approved, we will provide you with a return authorisation number and instructions for arranging transport of the container back to our depot. Once the container has been received and inspected, we will process your refund or replacement within five to seven business days. Refunds will be issued using the same payment method used for the original purchase.
Refund Processing Times
Once your refund has been approved and processed by our team, the time it takes to appear in your account will depend on your payment method. Credit and debit card refunds typically appear within three to five business days. PayPal refunds are usually processed within one to three business days. Bank transfer refunds are processed within two to three business days once we have your correct bank details. Afterpay refunds are processed back through Afterpay and may take up to five business days to reflect in your Afterpay account.
Exclusions
This policy does not cover damage caused by misuse, neglect, unauthorised modifications, or exposure to conditions beyond normal use. It does not apply to containers that have been resold or transferred to a third party after your original purchase. It does not cover normal wear and tear, including surface rust that develops over time due to the nature of steel containers in outdoor environments. It also does not apply to any issue that was clearly disclosed and acknowledged by you at the time of purchase, such as buying a used or graded container with known cosmetic imperfections.
Contact Us
If you have any questions about our Refund and Returns Policy or would like to discuss a specific situation, please do not hesitate to reach out to our friendly team.
Email: returns@amgshippingcontainerperth.com
Website: www.amgshippingcontainerperth.com
This policy is governed by the laws of Western Australia and the Australian Consumer Law. Nothing in this policy limits or excludes any rights you have under Australian Consumer Law that cannot be excluded by law.